MBA Department

About Department

Kautilya_Block_Department_Management  

Welcome to the Department of Management, a place where art, science, and craft meet. DoM has grown gradually over the years and imprinted a niche for itself in the landscape of management education and research. Besides curriculum, we incorporate various other industry-dependent parameters by imparting the necessary knowledge, skill, attitude, and personality to flourish the analytical, managerial, entrepreneurial attitude of our students to meet present and future business needs. Department of Management has a blend of experienced and young full-time faculty engaged in teaching, research, and outreach activities.

Department offers quality education through the use of modern teaching aids to develop a comprehensive knowledge of the business activities and harvest creativity and innovation among students. We wish to cultivate a learning environment to develop innovative and dynamic business leaders who will be able to make the best use of their skills in managing business needs and coping with the challenges being faced by the firms in the present scenario.

Features

  • World-class resources and infrastructure like rooftop gardens, a cafeteria, air-conditioned labs, seminar halls, a library, etc., offer a perfect eco-system for students to groom their careers.
  • Relevant and integrated, teaching is done through cutting-edge research and a real-world, global focus. The whole approach of ours provides students a distinct advantage.
  • ITM has the biggest library in the state which consists of the digital library facilitating access to many reputed libraries of the world with more than 5000 international and national journals under AICTE- INDEST and EBSCO online database. Institute has also subscribed to online Journals & leading magazines on diverse subjects.
  • An exclusive online facility with Wi-Fi connectivity has been generated to facilitate students and faculty pursuing their higher studies.
  • Computer labs are equipped with the latest state-of-art SPSS used by students and faculties for analysis, project preparation, presentation, and research.
  • All classrooms are equipped with multimedia facilities and other aids that enhance the teaching and learning process.

Vision of the Department

MBA Students  

The department endeavors/envisions to flourish analytical, managerial, entrepreneurial attitude besides inculcating ethical values for the holistic development of learners to create positive societal change.

Mission of the Department

  • To cultivate a learning environment suitable for the creation and dissemination of management knowledge.
  • To develop innovative and dynamic business leaders who add value to society and nation-building.
  • To develop industry-academia interaction in a collaborative manner that provides industrial exposure and experiential learning.

Program Educational Objectives

  • To equip the students with KSA (Knowledge-Skill-Ability) to sharpen and prepare them to face challenges through effective decision making, analytical, and critical thinking to excel in their career.
  • To help students attain skills such as life skills, basic skills, professional and vocational skills, intellectual skills, and interpersonal skills that will help them build strong teams within a business to achieve their goals and serve society.
  • Encourage students to blaze a trail to become an entrepreneur by showcasing their entrepreneurial skills.
  • Instil ethical and moral values deeply infused with business practices to create better citizens and a better society.

Strategic Plan

MBA Dual Specialization –Affiliated to Jiwaji University

MBA Department  

Management Education at ITM will ignite your performance and give you the skills you need to succeed in global business today whether you want to augment your current career, be at the higher echelons in industry, or venture as an entrepreneur. MBA Programme offered by ITM started in 2009 is approved by AICTE and affiliated to Jiwaji University, Gwalior. Presently the programme is offering dual specialization in four areas-Finance, HR, IB, and Marketing.

In its relatively short history, ITM, Gwalior has established itself as one of the best institutes in central India. Since ITM venture into the education section in 1997, it has garnered more recognition and acceptance in the region than all other institutions combined, as demonstrated through the steep growth curve of ITM. With talented faculty, world-class resources, infrastructure, and state-of-art research, the institute is among the most sought-after in central India.

No. of Seats MBA 60

Eligibility: Graduation in any discipline with a minimum of 50% marks in aggregate

MBA Teaching Learning  

Teaching Learning Initiatives by Faculties:

  • Good quality academic planning and monitoring is an essential element in providing a consistent response to ensure a sustainable future for the students and hence for the Institute. Naturally, it is important that the academic planning and monitoring process is consistent and well understood by the stakeholder, equally important is the monitoring of overall performance.

Pedagogical initiatives:

  • Course outlines of all subjects and timetables planned for the forthcoming semester are shared with students well in advance before the commencement date of the semester, as given in the academic calendar. Course outlines are prepared by the designated faculty members as per their specialization, followed by a rigorous process of suggestions and validations from the subject experts and the Head.
  • Course Outlines have all the relevant details about the courses, like textbook reference, details of assignments, ABCAS activities, session plans, as well as the session learning outcomes (SLOs), pedagogies to follow to deliver the course, assessment tools and their weightage, etc. Instructors share various course-related materials with students from time to time to enhance their knowledge, like case studies, important article notes, PPT, etc.ITM has developed two types of pedagogical methodology, before COVID-19 and during COVID-19.

Before Covid-19 Pandemic

  • Before COVID-19 everything was in offline mode and the faculty used both chalk and board and audio-visual aids in teaching. Students were always encouraged to interact during the lecture hour for clarification. The faculty was using the following pedagogical tools for effective teaching-learning:
  1. Interactive Classrooms:
  2. Classrooms are well equipped with a projector and wi-fi so that use of the internet is possible for better projection of real corporate examples through external videos.

  3. Activity-Based Continuous Assessment System (ABCAS):
  4. For a continuous assessment of students focusing on improving their communication skills, individual and teamwork, and professional ethics, the department conducts an Activity-Based Continuous Assessment System (ABCAS) that includes.

    a. Open book test b. Case Study c. PPT Presentation/ Poster Presentation d. Simulation work/Market Survey e. Group Discussion
  5. Flipped Classroom:
  6. Flipped technology which is student-centered teaching is practiced. It encourages students to think out-of-the-box ideas. Adapting to this teaching and learning methodology enables the students to effectively show interest and involve themselves in learning.

  7. Project-Based Learning (PBL):
  8. The department acknowledges the sufficient exposure of the students to project management, teamwork, and communication skills. In the MBA program as per curriculum, the student has to submit two PBL, one is SIP-Summer Internship Project in the III semester and another one is Major Research Project in the IV semester.

    1. Summer Internship Project:

    The university curriculum offers a Summer Internship Project (SIP), which forms an important component of management education at the PG level. It is an effort to bridge the gap in students’ perceptions between theory in books and practice in the corporate world. As a part of SIP, students undertake a 45-60-day internship at any organization or company during the intervening period between the close of Semester II and the commencement of Semester III.

    Every student will be allotted a Faculty Guide at the commencement of the SIP. The role of the Faculty Guide is to enable the student to undertake a meaningful project, offer the necessary academic guidance, and facilitate evaluation, with the aid of the company executives. The faculty guide would be involved at all stages of the SIP, beginning from ‘definition of the work content’ to project completion.

    The training and placement cell of ITM assists students in getting internships in the best companies.

    1. Major Research Project
      1.  As per the university curriculum, each student has to prepare a major research project in the 4th semester under the guidance of faculty.
      2. Project work shall have the following stages:
      3. A certificate of the project work shall be obtained from the faculty guide for project work completion. It shall be included in the project report.
    2. Identification of projects and allocation methodology to Faculty Members 
    • The group of students (3-4) needs to give a research paper review of their choice in front of the PBL coordinator and faculty guide.
    • After brainstorming sessions with students, their project area will be decided.
    • Faculty expertise is used to assign a guide/mentor.
    • After topic finalization, students submit their synopsis, which is the first phase of the presentation.
  9. Collaborative learning:
  10. Workshop by professionals, Industry Interaction, Alumni Mentorship program, etc.

  11. ICT supportive learning:
  12. E-learning resources: a. NPTEL b. Ebsco host c. LMS -TATTVA-Virtual Campus

  13. Industry interaction through Guest lectures and Industrial visits:
  14. We believe that management education is incomplete without the support and collaboration of the industry. For this purpose, the department has developed strong linkages with the industry and renowned academic institutions. The interfacing with the industry helps the students through:

    Guest Lectures Guest lectures by prominent industrial personnel and faculty from reputed institutions are organized regularly. This provides students with a platform to interact with academic and industry professionals.

    S.No. Company Name Guest Speaker Designation Year
    1 CA CA Antima Agrawal CA 14-11-2017
    2 Fizz Robotics Mr. Vaibhav Dixit CEO 12-10-2018
    3 L & T, Damoh Mr. Raghvendra Singh Construction Manager 15-09-2018
    4 Paytm Mr. Jaipal Singh Regional Head 22-07-2019
    5 Jaypee cement Mr. Rohit Sharma Regional Manager 27-07-2019
    6 L & T Mr. Shushant Nigam Construction Manager 18-08-2019
    7 Paytm Mr. Jaipal Singh Regional Head MP, CG, Maharashtra, 13-05-2020
    8 JK Tyre and Industries Ltd. CA Vijay Singh Rajawat Chief Manager Finance and Accounts 14-05-2020
    9 Reflex Solutions Mr. Pankaj Gupta CEO 15-05-2020
    10 Talent Acquisition, Vadodara, Gujarat, India Mr. Karthick PR, HR. Senior Executive 16-05-2020
    11 Master Card Mr. Puneet Aneja Manager 18-05-2020
    12 Walkover Solutions Mr. Puspendra Agrawal Founder and CEO 25-05-2020
    13 Rackbank Data Center Ltd Mr. Narendra Sen CEO 25-05-2020
    14 Sandhar Technologies, Gurgaon, Haryana, India Mr. Sunil Sharad, Head Learning and Development, 26-05-2020
    15 Mahindra Rise Ms.Amita Karve Senior Manager, HR 28-05-2020
    16 Mahindra Group, Mumbai Suburban District, Maharashtra, India Ms. AmitaKarve Senior Manager, Human Resource 28-05-2020
    17 Bank of India Mr.Nitin Vatwani Senior Branch Manager 29-09-2020
    18 Zydex Industries Mr. Karthick PR Senior Executive Human Resources 11-11-2020
    19 Naval Group India Pvt. Ltd. Ms. Poorva Khare Former Senior Executive HR Manager 24-12-2020
    20 HDFC Mr. Joy Chatterjee CRM 25-04-2020
    21 Havells India Ltd Mr. Anil Bhasin President 09-06-2021
    22 Canara Bank Mr. Ashish Makrani Branch Manager 17-04-2021
    23 Vikram Woolens Mr. Abhishek Priyadarshi HR Head 20-05-2021
    24 Chamber of Commerce, Athena Mr. Arvind Agarwal MD, Ex. President 16-06-2021
    25 Vikram Woolens Mr. Santosh Kumar Finance Head 27-06-2021

    Industrial Visits:

    Industrial visits provide students with an opportunity to experience the real-life learning environment along with corporate work ethics.

    S.No. Particulars Duration Companies Visited
    1. Industry Visit, Gwalior 21/11/2018 Railway Spring Factory Gwalior
    2. Industry Visit, Gwalior 25/01/2020 J.K TYRE Industry
    3. Industry Tour, Baadi, H. P 24/02/2019 to 01/03/2019 Micro Turner Industries
    4. Industry Tour, Baadi, H. P 24/02/2019 to 01/03/2019 Steel bird Helmets
    5. Industry Tour, Goa 01/12/2019 to 07/12/2019 Cream bell Ice cream
  15. Workshops:
  16. Department organizes various workshops to increase students’ exposure. Students interact with different trainers and benefit through the exchange of information on various topics.

    During Covid-19 Pandemic

    Due to COVID-19, quality education, particularly classroom teaching, has been seriously crippled. Therefore, the academic planning and monitoring process needed to be consistent, and the students are well versed in the same. To impart quality education the academic planning during the COVID-19 pandemic is based on the following objectives:

    a. To provide quality education having learning outcomes for students. b. To access courses intuitively through Learning Management System (LMS)-Moodle c. To provide good quality of course content (Interactive Video Lectures, Webinars, Notes, PPT’s, ABCAS and PBL activities, online quizzes, etc.) which helps students in their endless pursuit of knowledge.
  17. Learning Management System (LMS)
  18. LMS is an online platform that can be viewed as a virtual campus for education. It provides access to lectures(webinars) and activities in an online mode. Students can access recorded video lectures, webinars, and other materials from anywhere on their laptops, tablets, or any android platform. In addition to online teaching, almost all campus features are available on LMS (developed in-house), which is also known as TATTVA-LMS (virtual campus). It is accessed through the URL www.lms.itmgoi.in.

    Evaluation Process

    Internal Assessment is based on:

    • Mid Term (Done 2 times/semester)
    • Assignments/ABCAS Attendance (Fortnightly basis)
    • Class Participation
    • PBL (III and IV semester)

Laboratories

Department_Computer_Lab  

The institute has a well-developed IT infrastructure with sufficient laboratories and computational facilities. The  availability of IT infrastructure is much above what is mandated by the AICTE.

Type Available Required (As per AICTE)
Internet Bandwidth 80Mbps 16
Printers 02 01
Legal Application Software 10 10
Legal System Software 01 01
Number of PCs 30 20
Computer Lab 01 01
Other places where PCs are kept as an additional facility Library, Start-up Lab 0
S.No. Name of Member Designation
1. Dr. Meenakshi Mazumdar
Director, ITM, Gwalior
(Chairperson)
2. Dr. Preeti Singh
Head Department of Management, ITM, Gwalior
(Secretory)
3. Prof. Umesh Holani
Professor, SoS in Commerce, Jiwaji University, Gwalior
Member
4. Prof. Yogesh Upadhyay
Dean and Head SoS in Management, Jiwaji University, Gwalior
Member
5. Prof. Poonam Puri
Prof. and Head, IMS, Bundelkhand University Jhansi
Member
6. Mr. Anil Bhasin
President Havells India Ltd
Member
7. Mr. Abhishek Priyadarshi
HR Head, Aditya Birla Group
Member
8. Mr. Arvind Agarwal
Ex. President Chamber of Commerce
Member
9. CA Vijay Singh Rajawat
Chief Manager Finance and Accounts, JK Tyre and Industries Ltd.
Member
10. Dr.Nishant Dabhade
United University Prayagraj U.P. (Alumni)
Member
11. Ms. Shailja Mishra
Deloitte (Alumni)
Member
12. Mr. Hritik Bhatt
Nagarro Software (Student)
Member
13. Ms. Nikita Gupta
KMK Ventures Pvt Ltd (Student)
Member
MBA Patents

Grant for Research Project sponsored by Government and Non-Government Sources

Name of The Project Name of Principal Investigator Name of Funding Agency Govt/Non-Govt Fund Provided Duration
An Empirical Study of Welfare Measures for Construction workers Dr. Preeti Singh T.T. Associates Engineers and Contractors Non-govt Rs 500000 2019-20
Market Analysis for FMCG products for Gwalior Region Dr. Prashant Sharma, Principal Investigator Dr. Ankit Gupta Co-Investigator Khandelwal Enterprises Non-Govt Rs 300000 2019-20
SWOT analysis for the retail market in Gwalior Dr. Ankit Gupta Krishna TradlinksPvt.Ltd. Non-Govt Rs 200000 2019-20
Unnat Bharat Abhiyan Dr. Meenakshi Mazumdar Central Government Govt Rs 225000 2018 onwards
Unnat Bharat Abhiyaan Dr.ShailjaBhakar Central Government Govt Rs 50000 Running
Brand Building Dr.ShailjaBhakar Central Park,Gwalior Non Govt Rs 50000 15th May-30th June 2015
Database System Dr.ShailjaBhakar Rotary Club,Gwalior Non Govt Rs 50000 15th May-30th June 2016
Survey on Educational Institutions Dr.ShailjaBhakar DanikBhaskar ,Gwalior Non Govt Rs 54000 15th May-30th June 2016

Faculty Consultancy

S.No. Faculty Problem Solution Organization Year
1 Dr.Preeti Singh Dealing with customers at Jewellery store Provided consultancy to the employees for Customer Relationship Management Gehna Jewellers, Gwalior 2018-19
2 Dr. S. K Patsaria and Ms. Sonali Rai Facing problem in stock management Measures for Inventory Management Sahu Traders 2019-20
3 Dr. Deepak Sharma and Dr. Prashant Sharma Wastage of Raw Material Strategy for Supply Chain Management Sudha Suresh Construction 2019-20
4 Dr. Preeti Singh,Dr. Ankit Gupta and Dr. Prashant Sharma Work Stress in the teachers Provided consultancy to the teachers to handle stress at the workplace. Global School, Gwalior 2020-21
5 Dr. Preeti Singh and Dr. Ankit Gupta Teachers facing problems in adopting new teaching pedagogy. Provided consultancy on Implementation of New Teaching Pedagogy in Pandemic SaraswatiShishu Mandir, Gwalior 2020-21
6 Dr. Preeti Singh and Dr. Prashant Sharma Dealing with obstacles in the implementation of innovation in education Implementation of Education innovation in Pandemic SKC LNCT 2020-21
7 Dr. Preeti Singh and Two student Start-up businesses need promotion online Digital Marketing for Start-up Business Dass Venture 2020-21
MBA Faculty
S.No. Department Name of the Faculty Member Qualification Designation JoiningDate Nature of Accociation (Regular/Contract/Adjunct)
1 Management Dr. Preeti Singh Ph.D., MBA Professor 06-07-09 Regular
2 Management Dr. Shailja Bhakar Ph.D., MBA Professor 17-02-21 Regular
3 Management Dr. Ankit Gupta Ph.D., MBA Associate Professor 02-07-18 Regular
4 Management Dr. Prashant Sharma Ph.D., MBA Assistant Professor 10-08-19 Regular
5 Management Dr. Shrikrishna Patsaria Ph.D.,MBA Assistant Professor 27-07-09 Regular
6 Management Ms. Sonali Rai M.Com.,NET Assistant Professor 03-10-18 Regular
7 Management Dr. Lilesh Gautam PDF Associate Professor 15-11-21 Regular
8 Management Dr. Rishu Jain PhD,MBA AssistantProfessor 10-01-22 Regular
MBA Project  

News Letter

Newsletter MBA 2019-20 Click here...
Newsletter MBA 2018-19 Click here...

Award

Dr. Preeti Singh -Ace Performer (Institute Promotion) 2010-11

Dr. Preeti Singh- Best Mentor 2018-19

Dr. Ankit Gupta – Best Book 2018-19

Dr. Ankit Gupta- Teacher Innovation Awards (Shree Arvindo Society) 2019

S.No. Event Date Resource Person
1 Webinar On Payroll Management and its Application 24/12/2020 Ms. Poorva Khare Former Senior Executive HR Manager Naval Group India Pvt. Ltd.
2 Two Day Workshop on Advanced Microsoft Excel Techniques for Budding Managers 15/12/2020 to 16/12/2020 Mr. Arun Agrawal Assistant Professor Dept. of CSE ITM Gwalior
3 Webinar On Impact of Covid-19 on Employee Engagement 11/11/2020 Mr. Karthick PR Senior Executive – Human Resources Zydex Industries
4 Webinar on the Changing Role of Entrepreneurs in Current Scenario 29/09/2020 Mr.Nitin Vatwani Senior Branch Manager Bank of India
5 Webinar On Strategic Tax Planning 14/05/2020 CA Vijay Singh Rajawat Chief Manager Finance and Accounts JK Tyre and Industries Ltd.
6 Working Capital Management 06/06/2020 CA Vijay Singh Rajawat Chief Manager Finance and Accounts JK Tyre and Industries Ltd.
7 5th National Seminar on Strategies for Digital and Cashless Economy in a Globalized Era - SUSPIRE 2020 18/01/2020 Prof Sailendra Bhdoriya
8 National Workshop on Intellectual Property Rights (IPR) 20/02/2019 Ms. Pooja Kumar
9 4th National Seminar on Strategies for Sustainable Competitive Advantage in a Globalized Era. 03/09/2019 Prof Nimit Choudheary
10 Communication session with Gillette Guard 19/09/2018 Performed by Dainik Bhaskar Group
11 Expert Talk 12/11/2018 Mr. Jaipal Singh Yadav Regional Head (M.P) Paytm
12 Workshop on Digital Marketing 02/12/2018 Mr. Munendra Singh
4thNational Seminar: SUSPIRE -Organised by Department of Management -2019

4th National Seminar: SUSPIRE -Organised by Department of Management -2019

5thNational Seminar: SUSPIRE -Organised by Department of Management -2020

5th National Seminar: SUSPIRE -Organised by Department of Management -2020

Faculty Development Programs Conducted

Year

Theme

Date

2017-18 First 5-Days National Workshop on Econometrics Using EViews 9.5 03-07 Oct 2017
2018-19 One Week Faculty Development Program on Topics like Organizational Behavior, Research Methodology, Life Skills & Time Management 17-21 Jun 2019
2020-21 FDP on Pedagogical Reform 24 Jun-05 July 21
1st Five Days National Workshop on Econometrics Using E-views 9.5- 2017

1st Five Days National Workshop on Econometrics Using E-views 9.5- 2017

Faculty Development Program-17 - 21 Jun 2019

Faculty Development Program-17 - 21 Jun 2019

Faculty Development Programs Attended

S.No. Name of the Candidates Title of FDP Organized by Date /Month Year
1 Dr. Preeti Singh Entrepreneurship Jiwaji University, Gwalior in Association with Department of Science and Technology Govt. of India, New Delhi. 26/03/2021 to 15/04/2021 2020-2021
2 Dr. Ankit Gupta Entrepreneurship Jiwaji University, Gwalior in Association with Department of Science and Technology Govt. of India, New Delhi. 26/03/2021 to 15/04/2021 2020-2021
3 Dr.Prashant Sharma Entrepreneurship Jiwaji University, Gwalior in Association with Department of Science and Technology Govt. of India, New Delhi. 26/03/2021 to 15/04/2021 2020-2021
4 Dr Shailja Bhakar “Contemporary Topics in Marketing Management” IIM Indore 01/03/2021 to 12/03/2021 2020-2021
5 Dr. Ankit Gupta E-Contents and ICT Tools for Innovative and Effective Teaching & Learning Process Roorkee College of Management & Computer Applications, Roorkee 08/08/2020 to 14/08/2020 2020-2021
6 Dr. Ankit Gupta GST-Current Scenario Department of Management Studies, H.K.E. Society’s S.L.N. College of Engineering, Raichur. 06/08/2020 to 08/08/2020 2020-2021
7 Dr. Surbhi Tiwari GST registration, Assessment and Filing Returns under GST Law, Faculty Training and Development Programme Bharathiar University,Dept Of Commerce, Coimbatore, Tamilnadu(15 days online training and development programme certification on assessment) 17/08/2020 to 28/08/2020 2020-2021
8 Dr. Surbhi Tiwari GST Registration, Assessment and Filing Returns under GST Law Faculty Training and Development Programme Bharathiar University,Dept Of Commerce, Coimbatore, Tamilnadu(15 days online training and development programme certification on assessment) 16/07/2020 to 29/07/2020 2020-2021
9 Dr. Prashant Sharma E-Content Development, Delivery on Research Methodology IQAC, Kamla Nehru Mahavidyalaya, Shivaji Nagar Pune 27/07/2020 to 01/08/2020 2020-2021
10 Dr. Surbhi Tiwari Online FDP On Innovative Approaches in Management Teaching Panipat Institute Of engineering and technology,Kurukshetra University, Haryana 16/07/2020 to 22/07/2020 2020-2021
11 Dr. Surbhi Tiwari Online FDP On Conducting and Publishing Research Quality GL BAJAJ Institute of management and Research, Noida27-29th July 27/07/2020 to 29/07/2020 2020-2021
12 Dr. Preeti Singh Marketing Research Analysis NPTEL Aug-Oct 2019 2019-2020
MBA Industrial Visit industrial_visit_microturner   Steelbird   Railway Spring Factory

Department of Management conducted industrial trip to provide exposure to students and to give them real time experience. The visit was conducted in Chandigarh, Kullu and Manali. They were taught about the production and management technique in companies like MICROTURNER and STEELBIRD (Chandigarh based), students learnt about the work pressure and difference between real time and theoretical studies.

Student Publication-Department of Management

S.No.

Name of Student

Title

Journal Name

Year

1. Swati Maheshwari A Study on the Impact of Employees Job Satisfaction on Self-esteem in RPO Industry International Journal of Advance and Innovative Research 2020-21
2. Apneet Chopra The Impact of Job Satisfaction (JS) on Job Performance (JP), Turnover Intention (TI) And Job Loyalty (Jl) In FMCG (Manufacturing) Sector International Journal of Advance and Innovative Research 2020-21
3. Shubham Hablani Impact of Organizational Justice on Job Satisfaction International bulletin of Management and Economics: Unanyan 2020-21
4. Umang Saxena Impact of Compensation on Job Satisfaction and Employee Performance during Covid-19 in it Sector Resilience & Reinvention of Business in the VUCA World 2021-22
5 Unnati Rahtangi Impact of Compensation on Job Satisfaction and Employee Performance during Covid-19 in it Sector Resilience & Reinvention of Business in the VUCA World 2021-22
6 Nikita Bansal The Study of Factors Affecting Employees' Performance (EP) in Universities at Gwalior During COVID-19 Pandemic Resilience & Reinvention of Business in the VUCA World 2021-22